Ghana’s Online Passport Service Doesn’t Seem To Have Gone Fully “Digital”

Not long ago, Ghana’s Ministry of Foreign Affairs announced that the process for applying for passports was going digital. Ghanaians were finally going to be able to apply and pay for passports from the comforts of their phones and offices and skip all the queues.

Well, that was supposed to be the case. Turns out, it’s not really like that at all.

So apparently, the process for the application has changed. You can now skip buying physical forms and buy the vouchers online from a select number of banks

Screen Shot 2017-03-06 at 6.48.11 PM
Buying a voucher can now be done online

You get good options to pay with Mobile Money from Airtel or MTN or pay with a VISA or Mastercard. Then I’m told that you can fill out the form online. That sounds good so far.

I haven’t fully gone through the process but many people I’ve talked so that there is still queues that they have to deal with at the passport office.

So apparently, even if you fill out the online forms and go early to the passport office, you’re still going to be in a queue. Someone said that even though he went early as 5:00am and was let in when the office open. When he went into the passport office, there were individuals who had apparently been let in earlier to complete their passport application process.

Wasn’t the online passport application supposed to stop this sort of stuff?

There have also been reports of problems in that the system doesn’t transmit information from the user’s online application to the passport office. This results in a user having to start the application process all over again when they get to the passport office.

The online passport process was supposed to solve all this. The process was supposed to be that you would fill out the application online, schedule a time and date to go to the passport office, get your biometrics done and get your passport. Quick and easy!

That doesn’t appear to be the case. Why are some people saying that there are still queue jumpers even though the process has supposedly gone digital?

Hopefully, the system gets better over time and truly goes full digital.


If you have gone through the process or know of anyone who has gone through the process, I would love to hear from you. Share your experience in the comment section or send me an email at jkuuire12@gmail dot com.



5 thoughts on “Ghana’s Online Passport Service Doesn’t Seem To Have Gone Fully “Digital”

  1. great post, this is actually personal to me as I have an appointment for June to renew my passport . This is the UK the waiting times are ridiculous. Hope they improve soon and extend the passports for 10 years instead of the 5 years.

    1. I hope to get more clarity on the issue and hopefully post some more information about the process. Stay tuned.

      1. So I spoke to someone who works at the passport office and you can fill out forms online and pay online as well. Will you still have to queue but if you get there early, you can get out early. Hope this helps

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s